Senior general manager

Position Overview for a Senior General Manager – Jamaica

We are seeking an accomplished Senior General Manager to lead our hotel operations in Jamaica—one of the Caribbean’s most soulful, vibrant, and culturally rich destinations. This is a defining leadership opportunity for a hospitality professional who blends operational mastery with emotional intelligence, cultural appreciation, and strategic vision.

The Senior General Manager will oversee the full spectrum of hotel operations, ensuring that every guest experience reflects the warmth, rhythm, and authenticity of Jamaican hospitality. This role demands a leader who inspires teams, elevates service standards, and drives commercial performance while honoring the unique identity of the destination.

You will guide diverse, high-performing teams, foster a culture of excellence, and champion initiatives that enhance guest satisfaction, operational efficiency, and financial results. Beyond day‑to‑day management, you will play a pivotal role in shaping the long-term growth of our Caribbean portfolio, contributing to brand development, market positioning, and sustainable expansion.

We are looking for a visionary hotelier with a proven track record in senior leadership roles, a passion for people, and the ability to create environments where teams thrive and guests feel genuinely cared for. If you are ready for a chapter that blends leadership, lifestyle, and legacy, we would be delighted to connect.

Duties & Responsibilities

• Oversee all hotel operations, ensuring excellence across rooms, F&B, guest services, and support functions
• Lead, mentor, and develop multicultural teams to achieve performance and service goals
• Drive commercial strategy, revenue growth, and profitability
• Maintain brand standards and ensure consistent guest satisfaction
• Implement operational systems, SOPs, and quality controls
• Build strong relationships with local partners, authorities, and stakeholders
• Ensure compliance with health, safety, and regulatory requirements
• Lead strategic planning and contribute to regional growth initiatives

Requirements

• Minimum 10 years of progressive hotel leadership experience, including GM or multi‑property oversight
• Strong background in luxury or upscale hospitality
• Proven ability to lead large, diverse teams
• Excellent financial acumen and commercial strategy skills
• Deep understanding of guest experience, service culture, and operational excellence
• Caribbean or international resort experience is an advantage
• Strong communication, interpersonal, and decision‑making abilities
• Ability to relocate to Jamaica

About the Company

MGM Muthu Hotels is a global hospitality group with 50+ properties across Europe, the UK, Cuba, India, Kenya, and beyond. Known for delivering affordable luxury, diverse guest experiences, and strong service culture, the group continues to expand its footprint across key leisure destinations worldwide. Our Caribbean portfolio reflects our commitment to authentic hospitality, cultural respect, and sustainable growth.

Application Process

Location: Jamaica
Department: Hotel Operations
Level: Senior Leadership

Qualified candidates are invited to submit their CV and a brief cover note to:
📩 ea.do@muthuhotelsmgm.com

Only shortlisted applicants will be contacted.