Manager – Retail Showroom

Al Ghurair Mobility — Cars Services is expanding its retail footprint across the UAE. We are seeking a results‑oriented Manager — Retail Showroom to lead showroom operations in Dubai or Abu Dhabi, deliver outstanding customer experiences, and drive sales and operational excellence across the retail network.

Details and Responsibilities

Role details

• Location: Dubai or Abu Dhabi, UAE
• Employment type: Full time
• Reporting to: Head of Sales / Regional Sales Director
• Team scope: Showroom sales team, brand hosts, cashier, and showroom support staff

Key responsibilities

• Lead day‑to‑day showroom operations to achieve sales, margin, and customer satisfaction targets.
• Recruit, coach, and develop showroom staff; set clear KPIs and run regular performance reviews.
• Drive showroom sales performance through effective pipeline management, lead follow‑up, and conversion optimization.
• Ensure exceptional customer experience across all touchpoints: greeting, test drives, negotiations, handovers, and aftersales referrals.
• Implement and enforce standard operating procedures for showroom presentation, merchandising, CRM usage, and compliance.
• Coordinate with Parts, Aftersales, Workshop, and Warranty teams to deliver seamless cross‑sell and service handover experiences.
• Manage showroom budgets, cash handling procedures, and daily/weekly sales reporting.
• Monitor local market activity and competitor actions; recommend promotions and local initiatives to capture market share.
• Maintain showroom facilities, visual merchandising, and brand standards at all times.
• Resolve escalated customer issues promptly and professionally to protect brand reputation.

Requirements

Experience and qualifications

• 5+ years experience in automotive retail or related consumer retail, with at least 2 years in a supervisory or managerial role.
• Proven track record of meeting or exceeding showroom sales targets and managing multi‑person teams.
• Strong knowledge of CRM systems, showroom processes, and retail KPIs.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Valid UAE work authorization; UAE driving license preferred.

Skills and competencies

• Excellent leadership, coaching, and people‑management skills.
• Strong commercial acumen and negotiation skills.
• Customer‑centric mindset with high standards for service delivery.
• Organized, data‑driven, and comfortable with daily operational oversight.
• Effective communicator in English; Arabic is an advantage.
• High integrity, reliability, and ability to work flexible hours including weekends.

About Al Ghurair Mobility

Al Ghurair Mobility is part of the Al Ghurair Group, a diversified UAE conglomerate with a long legacy in industry, retail, and services. Our Cars Services division delivers modern showroom experiences, professional aftersales, and integrated mobility solutions across the UAE. We offer competitive compensation, career development, and the opportunity to grow with a market leader.

Application Process

How to apply

• Email your CV to: careers.agauto@al-ghurair.com
• Subject line: Manager — Retail Showroom — Dubai or Manager — Retail Showroom — Abu Dhabi (please specify location).
• Include a brief cover note with your current notice period and expected salary. Shortlisted candidates will be contacted by our recruitment team.