Food runner – Mado Dubai

Introduction

Join MADO UAE as a Food Runner and play a key role in delivering timely, accurate, and polished service to our guests. The Food Runner is the operational link between the kitchen and the dining room, ensuring that every plate reaches the guest at the correct temperature, with correct accompaniments, and presented to MADO’s standards. This role is ideal for proactive, energetic individuals who enjoy a fast-paced environment, take pride in attention to detail, and want to develop frontline hospitality skills. As a Food Runner you will work closely with servers, the expeditor/pass, and kitchen teams to support smooth service flow, expedite orders, and contribute to memorable guest experiences. The position offers practical exposure to restaurant operations, opportunities for cross-training in front-of-house roles, and visible development pathways within MADO UAE outlets.

Duties and Responsibilities

• Deliver Orders Promptly
  Collect plated orders from the pass/expeditor and deliver them to the correct tables quickly and efficiently while maintaining food quality and temperature.
• Verify Order Accuracy
  Check each plate against order tickets and pass notes to confirm items, portions, garnishes, and special requests or dietary requirements are correct before leaving the kitchen.
• Plate Finishing and Presentation Support
  Assist chefs and expeditors with final garnishing, sauce finishes, and simple plating adjustments to ensure presentation meets standards.
• Table Service Assistance
  Place plates and condiments on the table in the prescribed sequence, remove serving covers when required, and assist servers with bread, water, and side-dish delivery.
• Communication and Coordination
  Maintain clear, calm communication with the kitchen, expeditor, and serving team to manage timing, prioritise rush items, and handle urgent requests.
• Support Order Flow Management
  Monitor ticket times at the pass, escalate late items, and help balance delivery loads between sections during peak service.
• Clearing and Resetting
  Clear finished plates promptly, transport dirty dishes to the designated clearing area or dish station, and help reset tables quickly and correctly for the next guests.
• Cleanliness and Safety
  Keep service routes, side stations, and pass area clean and unobstructed; adhere to hygiene and food safety protocols when handling plated items.
• Side Station Maintenance
  Maintain stocked side stations with condiments, utensils, napkins, serving trays, and disposables; report shortages to supervisors timely.
• Guest Interaction
  Offer polite, friendly interactions while delivering food; respond courteously to guest queries and refer service issues to servers or supervisors.
• Assist with Special Events
  Support banquet and private event setups by transporting dishes, stacking service trays, and aiding in coordinated mass service when required.
• Ad hoc Support Tasks
  Help with simple food prep tasks, plating assistance, or bussing duties as directed by supervisors to support overall service efficiency.

Requirements

• Previous experience in a restaurant, café, or hotel service role is preferred but not mandatory; eagerness to learn and a strong work ethic accepted.
• Good communication skills in English; additional languages are advantageous.
• Ability to work on your feet for long periods, carry trays and plates safely, and move quickly without compromising service standards.
• Strong attention to detail and commitment to correct order delivery and presentation.
• Team-player attitude, punctuality, and reliability with a guest-first mindset.
• Willingness to work flexible shifts, including evenings, weekends, and public holidays.
• Basic understanding of food safety and hygiene practices; food handler certification is a plus.
• UAE work eligibility or valid employment visa as applicable.

Application Process

• How to apply: Email your updated CV and a brief cover note summarising relevant experience and availability to info@mado.ae or apply via careers.yalladuka.com.
• Email subject line: Food Runner Application — [Your Full Name]. Include current notice period, visa status, preferred outlet location, and expected salary.
• Selection steps: Shortlisted candidates will be contacted for a phone screening. Successful applicants will be invited for an in-person interview and a short on-floor assessment to demonstrate speed, accuracy, and teamwork. Reference checks may be requested before final offers.

Benefits from Employer

• Competitive salary aligned with experience and local market standards.
• Performance-based incentives and monthly recognition programs.
• Staff meals during shifts and provision of professional uniforms.
• Structured cross-training opportunities across front-of-house functions to support career growth.
• Supportive, multicultural workplace that values teamwork, fairness, and development.
• Fair rostering practices where operationally possible to support work-life balance.

If you are energetic, reliable, and service-minded, we encourage you to apply and help deliver exceptional dining experiences at MADO UAE.