Floor manager

We are hiring an experienced, hands‑on Floor Manager to lead front‑of‑house operations at one of AlphaMind Group’s flagship venues in Dubai. The Floor Manager will ensure exceptional guest experiences, drive service standards, supervise FOH teams, and coordinate with kitchen and events teams during high‑volume shifts. This is a full‑time role requiring evening and weekend availability.

Duties and responsibilities

• Team leadership: Supervise, coach and motivate hosts, servers, bartenders and runners; run pre‑shift briefings and post‑shift debriefs.
• Service standards: Maintain and enforce service protocols, ensure consistent delivery of hospitality standards and guest etiquette.
• Floor operations: Oversee seating flow, table turns, reservations coordination, and real‑time problem solving during service.
• Guest relations: Handle VIPs, special requests and guest complaints with professionalism and discretion; follow up to ensure satisfaction.
• Coordination with kitchen: Communicate service pacing, special dietary requests and timing with the kitchen and expeditor.
• Event execution: Lead FOH execution for private events, buyouts and large covers; coordinate staffing and floor plans.
• Administrative duties: Manage shift rotas, monitor covers and revenue metrics, complete incident and feedback reports.
• Training and development: Identify training needs, deliver on‑the‑job coaching and support career progression for FOH staff.
• Health and safety: Ensure compliance with hygiene, licensing and safety regulations on the floor.

Requirements

• Experience: Minimum 3 years in a supervisory FOH role in high‑volume restaurants, lounges, hotels or clubs; prior Floor Manager or Assistant Manager experience preferred.
• Skills: Strong leadership, conflict resolution, and time‑management skills; excellent verbal communication and guest‑service orientation.
• Commercial awareness: Ability to read covers, manage table turns and support revenue targets.
• Availability: Flexible schedule with regular evenings, weekends and public holidays.
• Languages: Fluent English; additional languages advantageous.
• Presentation: Professional grooming and polished demeanor.
• Right to work: Legal authorization to work in the UAE.
• Qualifications: Hospitality diploma or equivalent is a plus.

About AlphaMind Group

AlphaMind Group is a founder‑led hospitality and lifestyle company creating culture‑driven restaurants, bars, clubs and beach venues across the UAE and Europe. We design and operate experiential F&B concepts that prioritize creativity, service excellence and memorable guest experiences. Our portfolio includes rooftop dining, beach clubs and nightlife destinations across Dubai, Abu Dhabi and select European cities. We invest in team development, career progression and a collaborative service culture.

Application process

• How to apply: Email your CV and a short cover note to recruitment@alpha-mind.com.
• Email subject line: Floor Manager Application — [Your Name] — Preferred Location.
• What to include: Current CV, earliest availability, and a brief summary of relevant supervisory experience and achievements.
• Selection process: Shortlisted candidates will be contacted for a phone screening followed by an in‑venue interview and practical assessment.
• Queries: Send any application questions to the recruitment email above.