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CID telephone Operator – Millennium Hotels

Job Opportunity: CID Telephone Operator at Millennium Hotels
Be the Voice of Our Guests – Join Our Team Today!

Millennium Hotels is looking for a professional and personable CID Telephone Operator to join our hospitality team. As a key part of the guest experience, you will be the first point of contact for many of our guests, providing efficient and exceptional service while managing communications and requests.

About Millennium Hotels:
Millennium Hotels & Resorts is a renowned global hospitality brand known for delivering outstanding service and memorable guest experiences. Our mission is to provide every guest with a luxurious, world-class stay, and we are looking for dedicated individuals who are passionate about customer service to help us achieve this goal.

Position: CID Telephone Operator
Location: Millennium Hotels & Resorts, Sharjah

Key Responsibilities:

• Answer incoming calls in a friendly, professional, and timely manner.

• Handle guest inquiries, requests, and reservations efficiently, directing calls to the appropriate departments when necessary.

• Ensure proper communication between all departments to guarantee seamless service.

• Provide guests with information regarding hotel services, facilities, local attractions, and transportation.

• Maintain guest privacy and confidentiality according to hotel policies.

• Update and maintain the CID system with guest details and reservations.

• Ensure that all phone lines are answered promptly and accurately, even during high-traffic periods.

• Take and relay messages for guests, ensuring accuracy and timeliness.

• Handle any other communication-related tasks as needed to support the hotel’s operations.

What We’re Looking For:

• Previous experience as a telephone operator, receptionist, or in a similar customer service role is preferred.

• Strong communication skills, with a clear and friendly telephone manner.

• Ability to handle multiple tasks simultaneously in a fast-paced environment.

• Professional attitude, attention to detail, and a high standard of customer service.

• Familiarity with CID systems or similar hotel management software is an advantage.

• Fluency in English (additional languages are a plus).

• Ability to work flexible shifts, including nights, weekends, and holidays.

Why Join Us?

• Be part of a global, respected brand with a strong commitment to guest service.

• Competitive salary and benefits package.

• Opportunities for growth and career advancement within Millennium Hotels & Resorts.

• A dynamic, collaborative, and supportive work environment.

How to Apply:
If you are excited to contribute to our outstanding guest services team and have the required skills and experience, we would love to hear from you! Please send your resume and cover letter to hr.chsj@millenniumhotels.com.

We look forward to welcoming you to our team at Millennium Hotels!