Hostess

The Hostess will be the welcoming face of the restaurant, creating a warm, efficient arrival experience for guests of diverse nationalities. This role requires excellent interpersonal skills, polished presentation, and the ability to manage reservations, waitlists, and guest flow while supporting service teams during busy periods. Fluency in English is required; Arabic or other languages are an advantage.

Position: Hostess
Location: Taj Jumeira Lakes Tower Dubai
Employment Type: Full time; frontline guest‑facing role in food and beverage responsible for first impressions, guest seating, and smooth floor operations.

Duties and Responsibilities

Guest Reception and Arrival Management

• Greet guests promptly and courteously on arrival, offering a warm welcome and confirming reservations.
• Manage the reservation book and walk‑in seating; maintain an organised waitlist and provide accurate wait‑time estimates.
• Escort guests to their tables, present menus, and inform servers of guest preferences or special requests.

Reservation and Communication Duties

• Answer incoming calls and reservation enquiries professionally; process bookings using the restaurant’s reservation system.
• Coordinate with the front desk and concierge for guest arrivals, VIPs, and special requests.
• Communicate guest notes, allergies, and special occasions to service and kitchen teams during pre‑shift briefings.

Floor Coordination and Service Support

• Monitor dining room flow and table status; assist hosts, servers, and supervisors to optimise seating and turnover.
• Support servers during peak service by clearing menus, delivering water, and assisting with simple service tasks as required.
• Maintain the hostess station, reservation logs, menus, and presentation standards.

Guest Relations and Problem Resolution

• Respond to guest enquiries and minor concerns with tact and efficiency; escalate issues to supervisors when necessary.
• Provide local information and recommendations for dining, transport, and hotel services in a friendly, helpful manner.
• Record guest feedback and pass relevant information to management for follow‑up.

Standards and Safety

• Uphold Taj grooming, uniform, and service standards at all times.
• Adhere to health, safety, and hygiene protocols; ensure public areas are clean, safe, and welcoming.
• Participate in training, briefings, and team meetings to maintain service consistency.

Requirements

Experience and Qualifications

• Minimum 6 months to 2 years experience in a hostess, host, or front‑of‑house role at a hotel or busy restaurant is preferred.
• Hospitality or customer service training is an advantage but not mandatory.

Skills and Competencies

• Excellent verbal communication and interpersonal skills with a friendly, composed demeanour.
• Strong organisational ability and attention to detail; comfortable managing multiple tasks simultaneously.
• Basic computer literacy and experience with reservation systems or POS platforms is preferred.
• Good numerical accuracy for handling bookings and table counts.

Language and Cultural Fit

• Fluent English required; conversational Arabic or additional languages are advantageous.
• Comfortable working in a multicultural environment and respectful of local customs and guest expectations.

Personal Attributes

• Professional presentation, punctuality, and a positive, service‑oriented attitude.
• Ability to stand for extended periods and perform light physical tasks such as guiding guests and carrying menus.
• Flexible availability including evenings, weekends, and public holidays.

Desirable

• Experience in luxury or international hotel dining outlets and familiarity with VIP handling and special events.

Company About Us

Taj Jumeira Lakes Tower Dubai is part of the Taj Hotels portfolio, a globally recognised luxury hospitality brand celebrated for blending authentic Indian hospitality with contemporary global standards. Located in a prime Dubai neighbourhood, Taj Jumeira Lakes Tower offers refined accommodations, signature dining experiences, and personalised service that reflect the brand’s commitment to warmth, attention to detail, and cultural richness. Our team delivers memorable stays and dining moments for both leisure and business travellers through curated experiences, artful design, and a service culture known as Tajness.

Our Culture and Commitments

• We invest in our people through structured training, mentorship, and clear career pathways across food & beverage and hotel operations.
• We value diversity, local talent development, and a collaborative workplace where ideas to enhance guest experience are welcomed.
• Sustainability and community engagement are integral to our operations; we aim to deliver responsible hospitality that benefits guests, colleagues, and the local community.
• Taj Jumeira Lakes Tower is committed to fair hiring practices and equal opportunity employment.

Application Process

How to Apply

• Prepare a current CV and a brief cover letter that highlights your hostess or front‑of‑house experience, language skills, and availability.
• In your cover letter, state your earliest start date, preferred shift pattern, and two professional references (name, position, contact).
• Email your application to sonia.kalangutkar@tajhotels.com or cassandrasoccorina.f@tajhotels.com.

Email Subject Line

• Use the subject line: Application — Hostess — [Your Full Name].

Attachments and Format

• Attach documents in PDF or Word format; ensure file names are professional (e.g., Sara‑Ali‑CV.pdf).
• Include copies of relevant certificates or hospitality qualifications if available.

Selection Timeline and Process

• Applications will be reviewed on a rolling basis; shortlisted candidates will be contacted for an initial phone or video screening.
• Shortlisted candidates will be invited for an in‑person interview and a practical floor assessment at the hotel.
• Final offers are subject to reference checks and verification of eligibility to work in the UAE.

Equal Opportunity Statement

• Taj Jumeira Lakes Tower is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds and are committed to fair hiring practices. Selection is based on merit, experience, and fit for the role.

Updating or Withdrawing Your Application

• If your circumstances change after applying, notify the recruitment contacts at the email addresses above so your application can be updated or withdrawn.